FAQ's
1. What is Sleluxa?
Sleluxa is an online store that offers a premium collection of men’s and women’s fashion along with cutting-edge gadgets designed to enhance your lifestyle.
2. What types of products do you sell?
We specialize in:
- Men’s Fashion (Cargo pants, streetwear, casual and formal wear)
- Women’s Fashion (Elegant dresses, abayas, trendy outfits)
- Smart Gadgets (Wearable tech, home automation devices, and accessories)
3. Where is Sleluxa based?
We are an online store catering to customers globally, with a strong focus on the USA and international markets.
4. Do you ship internationally?
Yes, we offer worldwide shipping. Delivery times may vary based on your location.
5. How long does shipping take?
Shipping times depend on the destination and product availability:
- USA & Canada: 7-14 business days
- Europe: 10-20 business days
- Rest of the World: 12-25 business days
6. How much does shipping cost?
Shipping rates vary depending on your location and order value. We also offer free shipping on orders over a certain amount—check our shipping policy for details.
7. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can track your package through our website.
8. What payment methods do you accept?
We accept credit/debit cards (Visa, MasterCard, AMEX), PayPal, Apple Pay, Google Pay, and other secure payment options.
9. Is my payment information secure?
Yes! We use SSL encryption and trusted payment gateways to ensure your personal and payment information is secure.
10. Can I cancel or modify my order?
Orders can be modified or canceled within 24 hours of placing them. After that, they are processed and shipped.
11. What is your return and refund policy?
We offer a 30-day return policy on eligible items. If you're not satisfied with your purchase, you can return it for a refund or exchange. Please check our return policy for details.
12. What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, contact our customer support team within 7 days, and we’ll arrange a replacement or refund.
13. Do you offer exchanges?
Yes! If you need a different size or color, you can request an exchange within 30 days of receiving your order.
14. How do I contact customer support?
You can reach our support team via:
- Email: [Your Email Address]
- Live Chat: Available on our website
- Social Media: [Your Social Media Handles]
15. Do you offer discounts or promotions?
Yes! We frequently run seasonal sales, bundle discounts, and exclusive promotions. Sign up for our newsletter to get special offers.
16. Do you offer wholesale or bulk discounts?
Yes, we offer bulk pricing for businesses and resellers. Contact us for more details.
17. What sizes do you offer for clothing?
We offer a variety of sizes for both men and women. Please refer to our size guide on the product pages before ordering.
18. Are the gadgets you sell compatible with all devices?
Most of our smart gadgets are universally compatible with major operating systems like iOS and Android. Check the product description for compatibility details.
19. Do you have a loyalty or rewards program?
We are working on launching a loyalty program where customers can earn points and redeem them for discounts. Stay tuned!
20. How do I stay updated on new arrivals and deals?
Follow us on social media, subscribe to our newsletter, and check our website regularly for the latest collections and promotions.